Episode 283: Communication & Delegation Hacks to Help You Get Out of Operations

Are you stuck in the day-to-day operations of your business? Do you worry that your business wouldn’t be able to run without you?

Then I have two things for you – communication and delegation.

In this week’s episode, I want to share communication and delegation hacks to help you get out of operations so you can truly operate as a visionary.

Listen in as I talk about the leading dominoes that will improve your organization’s operational process, how to communicate and delegate to your team effectively, and a Systematize Your Construction Business (SYCB) success story featuring Andy Shelton of Birch Home Builders.

So if you’re a construction business owner looking to systematize your business and make it run without you, tune in now. 

Understanding Your Brain

One of the first things we need to understand is that our brain is not that helpful when it comes to communication. Yes, you read that right.

In fact, it is probably the root cause of many communication problems, and psychologists have actual studies to back up that claim.

According to psychologists, our memory is essential for our survival. Our brain is good at storing specific types of information that help us avoid all forms of harm. 

Moreover, it’s good at remembering pathways or areas we should stick to and experiences that trigger powerful emotions like fear, success, surprise, etc.

But when it comes to remembering conversations, the information we want our brains to pick up tends to fall through the cracks.

The Forgetting Curve

So how much do we remember conversations?

Researchers have come up with The Forgetting Curve study. And here’s what they found out.

In this published study, psychologists determined that after a short delay, people in a conversation may recall from memory fewer than 20% of the specific ideas that were originally expressed.

It shows that people will have forgotten an average of 50% of the information you told them within one hour, 70% of information within 24 hours of delay, and then about  90% of that information after a week.

So think about the time when you had a conversation with somebody on your team, and you told them exactly what you wanted them to do. Did it seem like that information had just evaporated from their brain by the next day?

And the next time you know it, you’re all tied down to your phone or email answering their questions – showing them how to do stuff – when you could put on your strategic hat and work ON your business.

Do these all sound familiar to you?

Communication & Delegation Hacks

How do you solve all those forgetting problems? And what does it do to your construction business?

If you think about talking more and saturating people with details so they won’t forget, it won’t work.

One of the lead dominoes that will make this problem easier to solve is counterintuitive, and they are, in fact, the opposite of what a lot of people would usually do.

And the first one when it comes to communication is that you need to communicate less. That’s right – talking less would do you more.

As we have uncovered earlier, having phone conversations or meetings with people would only mean that they’re losing 70% of that information in one day.

So if you want to get out of the day-to-day operations, you need to communicate less with your team and embrace asynchronous communication.

And what that means? How can you communicate and delegate effectively to your team? How would you get out of operations and focus more on the strategic role of your construction business?

Listen in HERE as I dive deep into that, plus more in this week’s podcast episode of The Construction Leading Edge. 

Additional Resources:

– Want to learn more about what you could achieve with our SYCB program? Check out these success stories HERE

– Schedule a FREE breakthrough session now with our team HERE

– Learn how to get out of your business and make it run without you HERE

– Visit Construction Leading Edge for more HERE

The Construction Leading Edge Podcast helps construction business owners maximize their revenue, eliminate chaos, systematize their work, and win back their time.

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